The Art of Internal Investigations

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6 Responses

  1. Lindsay says:

    Great article Michael! Selecting outside counsel is an important task, as a company needs to make sure they are choosing the best person (or team) for the job. Focusing on the end result and the ultimate goal of the investigation is a very important point to keep in mind during an investigation. It helps keep the investigation on track even when some curve balls are tossed your way.

  2. Jon May says:

    I share your prejudice, but I am a former federal prosecutor and public defender so I am somewhat biased as well. Depending on the case it may also be important for counsel to have the assistance of the right investigator. Some former agents and detectives are better at getting people to open up.

  3. Ben Hogan says:

    Mike, great point concerning the importance of the interview and who performs it.

    During presentations, I often discuss the importance of relationship questions during interviews. Not only are they open-ended providing lots of room for sharing, but they make the interviewer seem like they know more than they do.

    If the interviewer starts with a content question, then it immediately puts the interviewee in defense/protection mode concerning themselves or their friends.

    Using relationships an interviewer can craft an environment where the interviewee thinks that they have been under surveillance for a while and that the interviewer knows a great deal concerning the matter. No longer are they a “snitch,” but instead they can claim that “they already knew everything.” The reality is the interviewer merely asked a simple question over and over: “What is the nature of your relationship with A, B … Z?” Start with the ancillary strong relationships that are not related to the case and spiral towards the key people in the case. Once they know they have nowhere to hide, they cannot help but open up.

    Warning – here is where I mention my product — The only way to ask relationship questions is to have an understanding of the individuals relationship profile – based upon their behaviors, who do they trust most? There is only one tool that can provide those answers in 30-90 minutes, before collection of email, and before the first interview – Catelas.

    • Michael Volkov says:

      Ben — great points. You are exactly right and it will help the interview very much. I am posting another article about interviews tomorrow or the next day.

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