Tagged: United Airlines CEO

United’s Crisis Mismanagement and Corporate Culture

United’s Crisis Mismanagement and Corporate Culture

We were all aghast at the spectacle on the United Airlines last week when a customer was dragged off a plane when he refused to give up his seat because of an overbooking. No one can underestimate the power of real-time video of controversial incidents. United’s response as reflected in CEO Oscar Munoz’s three separate statements provides a textbook example of how not to handle...

Misconduct in the C-Suite: The United Airlines Scandal

Misconduct in the C-Suite: The United Airlines Scandal

It was like a bolt out of the blue – United Airlines’ CEO and two senior executives hastily announced their resignation as a result of their involvement in a bribery scandal with the New York Port Authority. As alleged in various news reports, the United executives secured some concessions for its Newark operations in exchange for United’s operation of a specific flight from Newark to...