An internal investigation is like reading a good novel.  You begin the journey with a general expectation of what the novel or the “investigation” is about.  As you learn more, the investigation gains momentum filled with moments of discovery, surprise and ultimately a basis for understanding. 

In some cases, the end of the story (e.g. an oil well explosion) or dramatic event is known.  In others, for example, a hotline report of alleged misconduct is substantiated after a thorough investigation involving a slow but steady understanding of what occurred, who was involved and how the scheme was executed.

In this Episode, Michael Volkov reviews the 5 common pitfalls in conducting an internal investigation.