Episode 304 — Natalie Druckmann, VP from Certa, on Cutting Edge Third-Party Risk Management
Natalie Druckmann, Vice President at Certa, joins Michael Volkov to discuss third-party risk management and the use of advanced artificial intelligence to implement effective risk mitigation strategies. Natalie sets the strategy for Certa’s expansion into the EMEA markets and growing Certa’s customer base with the use of Certa’s advanced AI tool — CertaAssist.
CertaAssist’s suite of intelligent solutions include:
- Design AI – Effortlessly translates business requirements into streamlined workflows, just by using plain English. Business users, regardless of their tech-savviness, can now convey their requirements in natural language, and watch as Certa Studio seamlessly translates these into complete steps and streamlined workflows.
- Insights AI – Harnesses the power of conversational analytics to enable users to dialogue directly with their data and craft visualizations tailored to their needs. This makes data collection and analysis more accessible and efficient, and empowers customers to transform their data into actionable intelligence.
- Recall AI – Revolutionizes supplier engagements. By leveraging past responses and interactions, it automatically completes supplier questionnaires, guaranteeing rapid and consistent responses. This not only saves time for suppliers but also ensures businesses have consistent and accurate data across all of their relationships.
- Intake AI – Streamlines and consolidates intake requests across users’ email and chat channels. Instead of learning new user interfaces, customers can simply forward emails, chat conversations, and documents directly to CertaAssist to ingest basic supplier information and automatically kick off intake processes. CertaAssist then intelligently parses, categorizes, and routes the information, offering a frictionless experience.
The initial roll-out of CertaAssist has recorded substantial customer impacts, touting a 30% reduction in implementation time with more than 90% overall accuracy.