Focusing on the Disconnect: Mid-Level Managers and Handling of Employee Concerns
We all have heard the problem: Employees want to report their concerns directly to their immediate supervisors (unless the problem relates to the immediate supervisor); Mid-level managers complain that they do not know how to handle employee concerns. Thus, we have reached the fundamental disconnect in the corporate gestalt. Chief Compliance Officers need to focus on this disconnect. How do they do so? First, they...