Chief compliance officers know the importance of trust, not just as a foundation of a global company’s compliance program, but in the context of knowing what company employees are doing out in the field. CCOs will always say they have a “feel” for what is going on at the company but when they are reminded of how little visibility they have into company operations around...

Every company has put in place a reporting hotline – whether a telephone number and/or website, companies offer employees an avenue to raise a concern. Employees will report concerns, but they have to trust the reporting system to be responsive. When you ask compliance professionals and others who monitor the reporting system if it is valuable, you hear the common statistic – 80 percent of...